MaxFlowForce - Cloud Computing Solutions | Professional IT Services

Introduction and Scope

MaxFlowForce ("we," "our," or "us") operates maxflowforce.com and provides cloud computing educational services to users in Vietnam and internationally. This privacy policy explains how we collect, use, protect, and share your personal information when you interact with our platform, enroll in our programs, or engage with our services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our website, students enrolled in our programs, and anyone who provides personal information through our various touchpoints.

Important: By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree with these practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you register for our courses, create an account, or contact us, we may collect:

Full name and preferred name for course materials
Email address for communications and account access
Phone number for program updates and support
Educational background and professional experience
Payment information processed through secure third-party providers
Learning preferences and career goals

Automatically Collected Information

Our website and learning platform automatically collect certain technical information to improve your experience and ensure platform security:

IP address and general location information
Browser type, version, and operating system
Pages visited, time spent on our platform, and click patterns
Device information including screen size and mobile device identifiers
Cookies and similar tracking technologies for functionality

Learning Progress Data

To provide effective education services and track your progress, we collect information about your learning activities, including course completion rates, quiz results, assignment submissions, and participation in discussions or group projects.

How We Use Your Information

We use the information we collect for several purposes related to providing and improving our educational services:

Educational Services: Deliver course content, track progress, provide personalized learning experiences, and issue certificates
Communication: Send course updates, important announcements, technical support responses, and relevant educational content
Platform Improvement: Analyze usage patterns to enhance our curriculum, platform functionality, and user experience
Customer Support: Respond to inquiries, resolve technical issues, and provide assistance with course materials
Security: Protect against fraud, unauthorized access, and ensure the integrity of our educational platform
Legal Compliance: Meet regulatory requirements and fulfill our obligations under Vietnamese and international law

We may also use aggregated, anonymized data for research purposes to better understand learning patterns in cloud computing education and share insights with the broader educational community.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in specific circumstances:

Service Providers and Partners

We work with trusted third-party service providers who help us deliver our educational services. These partners may have access to your information only to perform specific functions and are contractually obligated to maintain confidentiality.

Payment processors for secure transaction handling
Cloud hosting providers for platform infrastructure
Email service providers for course communications
Analytics providers for website performance monitoring
Customer support tools for efficient issue resolution

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent website notice before your information becomes subject to a different privacy policy.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

SSL encryption for all data transmission between your device and our servers
Regular security audits and vulnerability assessments
Access controls limiting employee access to personal information on a need-to-know basis
Secure data centers with physical and environmental protections
Regular backup procedures and disaster recovery planning
Staff training on data protection and privacy best practices

While we strive to protect your information using industry-standard practices, no method of transmission or storage is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.

Your Rights and Choices

Under Vietnamese privacy laws and international standards, you have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you, including learning progress data and account details. We will provide this information in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

You can update your profile information directly through your account dashboard. For other corrections or if you cannot access your account, contact us using the information provided below.

Deletion and Erasure

You may request deletion of your personal information, subject to certain limitations for legal compliance, course completion records, and certificate verification purposes. Some information may be retained in anonymized form for research and platform improvement.

Communication Preferences

You can opt out of non-essential communications at any time by using unsubscribe links in emails or updating your preferences in your account settings. Essential course-related communications will continue as necessary for your enrollment.

Data Retention and International Transfers

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specifically:

Account information is retained while your account is active and for 3 years after closure
Course completion records and certificates are maintained indefinitely for verification purposes
Financial transaction records are kept for 7 years as required by Vietnamese law
Website usage data is typically retained for 2 years for analytics purposes
Communication records are kept for 2 years to ensure quality service delivery

Some of our service providers may be located outside Vietnam. When we transfer data internationally, we ensure appropriate safeguards are in place through contractual protections and compliance with international data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences, though some functionality may be limited if cookies are disabled.

Essential cookies for login sessions and platform functionality
Analytics cookies to understand user behavior and improve our services
Preference cookies to remember your settings and customization choices
Security cookies to protect against fraudulent activity and unauthorized access

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by email and display a prominent notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Privacy Policy